Shakes Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 04/10/2021.

OUR RETURNS POLICY.

When you receive your item, you must check it as soon as possible following receipt and always before use.

Please contact us as soon as you can at shakesau@thefast800.com.

WRONG ITEM RECEIVED

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

DAMAGED OR FAULTY ITEMS

If you believe that the item you received is faulty, please contact us at shakesau@thefast800.com. You need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

CHANGE OF MIND RETURNS

Unfortunately we cannot accept the return of any of our nutritional Products simply because you have changed your mind. Please choose carefully and ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

ITEM NOT RECEIVED

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

YOUR STATUTORY RIGHTS

Our Returns Policy follows Australia Consumer law.

COMPLAINTS

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, please contact our customer service representatives at shakesau@thefast800.com.

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